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Frequently Asked Questions
Our products are made by or sourced from Palestinian artisans and merchants, primarily in Jerusalem and the West Bank.
Some items are handmade in Palestine, while others are produced elsewhere but sold by local Palestinian merchants.
Local production in Palestine remains limited due to economic and political constraints. That is why supporting merchants is just as essential as supporting artisans.
Every purchase thus helps circulate money within the local Palestinian economy and supports the families of artisans and merchants.
The country of origin for each product is indicated in its product description to ensure complete transparency.
Many of our products are handcrafted: traditional embroidery (tatreez), silver jewelry, natural products, and local spices.
Some items are produced in small batches by local workshops.
Every purchase directly supports Palestinian artisans and merchants, primarily in Jerusalem and the West Bank. We work with local workshops, artisans, and shops from whom we purchase our products.
This means that the money is paid directly to Palestinian artisans or merchants who produce or sell these items, enabling them to make a living from their work and keep their businesses running.
Many of these businesses are facing significant challenges: a decline in tourism, the impact of COVID, instability caused by the war, and economic constraints resulting from the occupation, all of which make commercial activity particularly vulnerable.
In this context, every order helps to keep money circulating within the local Palestinian economy and support the families that depend on it, while helping to preserve the skills and businesses that are part of the region’s cultural and economic fabric.
Yes. We work directly with Palestinian artisans and merchants, primarily in Jerusalem and the West Bank, from whom we purchase our products.
The sellers are paid directly by us, without intermediaries, so that the money actually goes to the people who produce or sell these items.
Orders are also shipped from Palestine via the Palestinian Postal Service, as indicated on the packages by Palestinian postage stamps and postmarks. The payments we make to suppliers also go through Palestinian banks, in order to keep money circulating in the local economy.
Many of these businesses are facing significant challenges: a decline in tourism, the impact of COVID, instability caused by the war, and economic hardships resulting from the occupation. Supporting these workshops and shops helps to to sustain local economic activity and preserve traditional skills and businesses.
Our goal is simple: to keep money circulating within the local Palestinian economy and support the families that depend on it.
Yes, some of our products can be personalized (with text, a first name, a design, etc.).
To discuss the possibilities, please contact us directly at Instagram, by email, or on WhatsApp, and we’ll do our best to respond to your request.
Yes. We ship to countries all over the world. If you don’t see your country on the list, please contact us at contact@palestinement.com
Delivery times vary depending on the destination :
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Europe : 3 to 15 days
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North America : 10 to 20 days
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Middle East: 5 to 10 days
These timelines may vary depending on the political situation in the region and are not guaranteed.
Once your order has been shipped, you will receive a tracking number via email so you can track your package.
Generally, there are no customs fees for European Union countries because our packages are sent as gifts valued at less than €45 and are therefore exempt from taxes. If you have any questions or encounter any issues, please contact us.
