Terms and Conditions of Sale

These Terms and Conditions of Sale apply to all orders placed on palestinement.com.

By placing an order, the customer acknowledges having read and accepted these Terms and Conditions.

1. Palestinement

Palestinement is an online store offering handmade creations and products from Palestinian artisans and merchants.

Contact: contact@palestinement.com
Customer service: sav@palestinement.com

2. Products

The products offered are those displayed on the Palestinement website, subject to availability.

If a product becomes unavailable after an order has been placed, Palestinement will inform the customer as soon as possible and, depending on the circumstances, offer a replacement, store credit or a refund.

Product photographs and descriptions are presented as accurately as possible. Slight variations in colour, shape, size, texture, pattern or finish may occur.

3. Prices

The applicable prices are those displayed on the website at the time the order is placed.

Shipping costs are indicated before the order is finalised.

Depending on the destination country, customs duties, import taxes or other local charges may apply. These costs are the responsibility of the customer.

4. Orders

An order becomes final once payment has been successfully processed and the order has been confirmed.

Palestinement reserves the right to cancel and refund an order in the event of exceptional product unavailability, an obvious pricing error, suspected fraud or an inability to fulfil the order.

For made-to-order or personalised products, production may begin as soon as the order is confirmed.

5. Payment

Payment is made at the time of ordering using one of the payment methods available on the website.

Transactions are processed by the payment service providers available during checkout.

Palestinement does not directly store customers’ full banking or payment card details.

6. Shipping and Delivery

Orders are shipped from Palestine, and we deliver worldwide.

Order preparation may take up to 8 business days. Additional time may be required for made-to-order, personalised products or products requiring special preparation.

Delivery generally takes between 3 and 15 business days after dispatch. These timeframes are estimates and may be extended due to postal disruptions, customs inspections, transport restrictions, the local or international situation, or any other circumstances beyond our control. Palestinement cannot be held responsible for delivery delays.

When several items are ordered, they are grouped into a single shipment so that the customer pays the shipping costs only once for the entire order.

A tracking number is provided once the order has been dispatched.

The customer must check the condition of the parcel upon receipt and report any damage within 48 hours of delivery to sav@palestinement.com, together with photographs of the parcel and the product concerned. The applicable procedure is detailed in our Return and Refund Policy. If no claim is made within this timeframe, the order will be considered compliant.

7. Shipping Address and Parcel Tracking

The customer is responsible for ensuring that the shipping address provided when placing the order is accurate and complete.

The customer must regularly track the shipment, at least once a week, using the tracking number provided.

If delivery fails for a reason attributable to the customer, including an incorrect or incomplete address, failure to collect the parcel, or refusal of the parcel, Palestinement cannot be held responsible for non-delivery, including where the carrier has not left a delivery notice.

A new shipment can only be arranged once the returned parcel has been physically received back by Palestinement and after the customer has paid the new shipping costs.

However, if non-delivery results from an error by Palestinement or the carrier, Palestinement will take responsibility for resolving the issue and covering the resulting costs.

8. Returns and Refunds

All conditions relating to returns, the right of withdrawal, refunds, and damaged, defective or non-compliant products are detailed in our Return and Refund Policy.

9. Liability

Palestinement cannot be held liable for any failure or delay in the performance of its obligations resulting from circumstances beyond its control or an event of force majeure.

10. Contact

For any questions regarding an order, customers can contact us at contact@palestinement.com.

For any request regarding a return, refund or issue with an order, customers can contact us at sav@palestinement.com.