Return and refund policy
For any claim regarding an order, please contact us within 48 hours of receiving your order by email at sav@palestinement.com.
1. Returns
The customer has 14 days from the date of receiving the order to inform us of their intention to return an item.
All return requests must be sent to sav@palestinement.com before sending the product back. The return address will be provided at that time.
Returned items must be in their original condition, unworn and unused, and returned with any accessories or packaging included.
2. Exceptions to Returns
Personalised, engraved, custom-made or specially made-to-order products cannot be returned or exchanged.
This includes jewellery and clothing that are made to order.
Food products and sale items are also excluded from returns.
Minor variations resulting from the handmade nature of our products compared with the photographs do not constitute grounds for a return.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
The customer is responsible for the returned parcel until it is received by Palestinement. We recommend using a tracked shipping method and keeping proof of shipment.
No refund can be issued for a returned item that has not been received by Palestinement.
4. Refunds
Once the returned item has been received and inspected, we will issue the refund within 14 business days.
The refund will be made using the same payment method used for the original purchase (PayPal, credit/debit card, etc.). A refund in the form of store credit is also available.
The original shipping costs are non-refundable.
5. Damaged, Defective or Incorrect Products
After reviewing the claim and the photographs provided within 48 hours of receiving the parcel, Palestinement will, depending on the circumstances, offer a replacement, store credit or a full refund.
6. Undelivered Orders
The customer is responsible for ensuring that the shipping address provided when placing the order is accurate and complete. The customer must also track the shipment at least once a week using the tracking number provided.
If delivery fails for a reason attributable to the customer, including an incorrect or incomplete address, failure to collect the parcel or refusal of the parcel, Palestinement cannot be held responsible for non-delivery, including when the carrier has not left a delivery notice. No refund will be issued in such cases.
A new shipment will only be possible if the parcel is effectively returned and received by Palestinement. The customer will then be responsible for the new shipping costs.
However, if non-delivery results from an error by Palestinement or the carrier, including the loss of the parcel, Palestinement will cover the resulting costs and, depending on the circumstances, offer a new shipment, a full refund or store credit.
7. Contact
For any return or refund request, please contact us at: